Job Title: Donor Relations Intern
Hours: Part Time
Job Type: Shifts available 9:00am-12:00 midnight
Duration: Minimum of Three Months
Location: Alexandria, VA
Compensation: Unpaid Internship. Food & Travel Stipends Available
Penny Appeal USA is one of the fastest growing charities in the US. Together with our affiliate offices, PA USA works to eradicate poverty in over 30 countries around the world through providing both short-term emergency relief and long-term sustainable development programs. Penny Appeal’s approach to charity is simple, yet it has a massive impact. We make charitable giving affordable and rewardable, ensuring everyone can help those in need by donating just a few pennies each day.
Penny Appeal USA is seeking a detail-oriented individual to support the Donor Relations team’s effort to provide superior customer service to our growing donor base. This internship is a fantastic opportunity to receive hands-on training in data science, customer service, and non-profit administration.
Build sustainable relationships of trust through open and interactive communication with donors through various mediums including phone, email, and physical mail.
Coordinating with the Donor Relations Manager and Programs Officer to ensure timely arrival of report correspondence to donors.
Accurately processing online and offline donation transactions in multiple payment processing systems.
Keep records of customer interactions, process customer accounts and file documents.
CHARACTERISTICS: Excellent Communicator, Detail Oriented
EXPERIENCE & SKILLS
· At least one-year experience in a customer facing role
· High School Diploma. College experience is a plus.
· Exceptional verbal and written communications skills
· Exemplary customer service and excellent follow through and timeliness
· Extremely well organized and disciplined
· Must work well under pressure and meet deadlines & maintain a high level of accuracy (detail oriented)